Direct charging
Did you know that you may be charged a fee for using an ATM outside of the rediATM and NAB ATM networks? It’s all part of the Reserve Bank of Australia's direct charging system that commenced on 3 March 2009.
How does it work?
Under the new direct charging system, ATM owners are allowed to charge a fee directly to anyone who uses their ATMs. This fee must be disclosed upfront, providing the customer with the option of cancelling the ATM transaction without incurring the fee.
Previously, CUA members were able to use any ATM nationally without penalty unless excess transactions were conducted. Unfortunately however, CUA no longer has any control over the charge being levied by other ATM owners.
This means that if you use an ATM outside of the rediATM or NAB ATM networks, to withdraw $100 for example, your account will be debited $100 plus the direct fee charged by the ATM owner.
The good news!
As a CUA member you now have access to more than 3100 ‘fee friendly’ ATMs across the country through the combined rediATM and NAB ATM network. All NAB machines are now part of CUA’s ATM network. This new combined network is the second largest in Australia. It means that over 88% of the population live within 5km of a CUA affiliated ATM. Having a direct charge free ATM around the corner is definitely a change for the better.
You can withdraw cash or check your balance without paying a direct charge and these transactions will simply be included in your free component of transactions.
More information
Direct charging frequently asked questions
Reserve Bank of Australia (RBA) Direct Charging web page
Australian Payments Clearing Association (APCA) web page
ATM Fee Reform (PDF)
Where can I find my nearest Rediteller or rediATM?
