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Questions and answers

What is the easiest way to obtain my account balances and recent transaction history on my accounts?
Can I use BPAY to pay my bills via the Telebanker or Web Banker services?
What is CUA's BSB number?
How can I close an account I no longer need?
How many free transactions am I entitled to?
How can I make deposits and withdrawals if I can't get to a CUA branch?
How do I apply for sponsorship / community support assistance from CUA?
Who can use Web Banker?
What banking services does Web Banker provide?
How much does it cost to use Web Banker?
What is BPAY and BPAY view?
What do I need to be able to log on to Web Banker?
What is a WAC and how do I obtain one?
When will the funds from a "once only" transfer or payment be debited from my account?
When will the funds from a regular payment be debited from my account?
Can I make payments to other CUA members' accounts?
Will I need permission from the person/organisation I am transferring the money to?
Can I transfer funds to an account held overseas?
If I've nominated someone as a third party payee, can they access my CUA accounts?
Is there a limit to how many third party payees I can load?
How long does it take for a payment to reach one of my registered accounts held at another financial institution?
What is the maximum amount I can transfer from my CUA accounts on a daily basis?
What if I get the account number for a third party payee wrong?
Can I send payments to my credit card/s held with other financial institutions?
How will I know when a transfer (between CUA accounts) is completed?
What should I do if I have a problem transferring funds?
What are the cut-off times for payments?
The connection was lost while I was performing and transaction. What do I do?
How often are my account balances updated?
Why doesn't my available balance equal my current balance?
Is it possible to overdraw my account?
What payments does my "daily limit" cover?
How do I increase my daily limit?
The transfer button is missing next to one of my accounts. Why?
Our account requires two signatures to make withdrawals. Can I carry out transfers via Web Banker?
Not all of my accounts appear on the My Accounts page. What does this mean?
What type of operating system and browers can run Webbanker?
Do I need special software to access Web Banker?
What is my CUA membership number and where do I find it?
Why does it take a long time for the Web Banker logon page to appear?
Why am I having problems accessing Web Banker from work?
Can more than one member access Web Banker from the same PC?
How do I use the logon page for Web Banker?
I am having problems getting the Web Banker logon page. What should I do?
I have been using Web Banker successfully for some time now, but it crashes on occasion. What can I do?
I have forgotten my CUA membership number and/or WAC. What can I do?
How many chances do I get to enter my WAC when logging on to Web banker?
What happens if my WAC is blocked?
Can I change my WAC?
Why am I getting a message saying the "Customer Reference Number is Invalid"?
What are the cut-off times for BPAY payments?
What is the difference between a credit union and a bank?
How do I open an additional account?
Is my member number and my account number the same thing?
How do I change the PIN for my redicard/visa debit card?
How do I redraw from my home loan?
How do I cancel/amend a periodical payment?
How do I cancel a direct debit?
How can I update my address/contact details?
I get error message 'Error cannot download/open page" when I tried to download my e-Statement.
What can I do to reduce my excess transaction fee?
Does it cost extra to pay the insurance premium monthly?
How can I find out about using Web Banker or Telebanker?
Is fusion of motors covered in home policies?
Is the interest on an overdraft account charged daily or monthly?
How do I get a replacement Visa Debit Card for my account?
What is the limit on my VISA debit card?
How can I change my Redicard to a VISA debit card?
How can I export transactions into my account software?
Can I redraw on my personal loan?
When my term deposit matures can I add funds to it and reinvest it online?
How can I maximise the security on my accounts?
How do I transfer money to my account from an external account?
What is the difference between a Redicard and a VISA (debit) card?
Is there a fee for a CUA staff member to transfer funds between my accounts for me?

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